Terms of Service

VettLine (vettline.com) is a recruiting CRM for trucking and logistics companies. It lets your team track driver applicants through a hiring pipeline, import and sync applicant records (including from Tenstreet), place and receive calls and text messages with applicants, record calls, and use AI features to summarise and assist with that work. By creating an account or using VettLine you agree to these Terms on behalf of yourself and your company.

You must give accurate sign-up information and keep your credentials confidential. Two-step verification with an authenticator app is required for every user. You are responsible for everything done under your company's accounts, for deciding who in your company has which role, and for removing access when someone leaves.

You own the data you put into VettLine. You give us the right to host, process and display it to run the service for you. Driver records can include highly sensitive personal information such as Social Security numbers, dates of birth, driver's licence numbers and motor vehicle records (MVRs). You confirm that you have a lawful basis and any required consent or authorisation (including under the Fair Credit Reporting Act and applicable privacy laws) to collect and use that information, and that your use of it for hiring is lawful.

Sensitive fields are stored encrypted, shown masked, and revealed or exported only to roles you authorise; each reveal is logged. Downloading or exporting sensitive data is limited to roles with the data-extract permission.

You are solely responsible for complying with telephone, text-messaging and call-recording laws, including consent and two-party recording rules, the TCPA, carrier requirements and quiet-hours limits. You must obtain any consent needed before contacting or recording an applicant, and you must honour opt-outs. Messaging and calling are provided through third-party carriers and are not guaranteed to be delivered or uninterrupted.

AI features generate suggestions and summaries from your data. They can be wrong. AI outputs are suggestions for a person to review, not decisions. You remain responsible for every hiring decision; do not rely on AI output as the sole basis for rejecting or hiring an applicant, and review it for compliance with employment and anti-discrimination laws.

We use AI providers (for example Anthropic) under commercial terms that do not allow them to train models on your content. Prompts we send exclude Social Security numbers, dates of birth and driver's licence numbers.

Do not use VettLine to break the law, discriminate unlawfully, send spam, harass anyone, probe or disrupt the service, or access another company's data. We may suspend access that threatens the service or other customers.

Designated VettLine staff can access customer workspaces where needed to provide support, investigate security issues or keep the service running. That access is limited to those purposes and is logged.

Paid plans are billed through Stripe at the price shown when you subscribe, and renew until cancelled. Usage charges (calls, texts, AI minutes and phone numbers) are billed monthly in arrears at the rates shown on your Billing page. Fees are non-refundable, except where the law requires otherwise or where we terminate the service without cause, in which case we will refund prepaid, unused fees on a pro-rated basis. We may change prices with advance notice.

You can stop using the service at any time. We may suspend or end an account for breach of these Terms or non-payment. After your account is closed or your subscription ends, your data remains available for export for 30 days. It is then deleted from our live systems within 60 days, and backups age out within 35 days of deletion, as described in the Privacy Policy. Legal holds and audit records are excepted as stated there.

To the extent permitted by law, the service is provided "as is" without warranties of any kind, our total liability for any claim is limited to the fees you paid in the 12 months before the claim arose, and we are not liable for indirect or consequential damages.

We may update these Terms; material changes will be announced in the app or by email. Questions: support@vettline.com.